IGROWHYDRO SHIPPING POLICY
Safe and Discrete shipping
We box all orders in non-descript, discrete packaging. We believe that our customers privacy is of the utmost importance. We have been shipping for eight years and we know how to ship our products to you in a safe and successful manner. We use copious amounts of tape on all corners and seals. We also make sure to tape up the bottle caps on any liquid products in order to further prevent any chance of spilling.
SIGNATURE REQUIRED ON MOST ORDERS
Most of our shipments contain valuable equipment or growing supplies. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that, if you are willing to assume the risks of delivering your order without a signature, you may authorize us to arrange for a delivery that does not require anyone to be at the delivery address. Contact us for details and the applicable terms and conditions.
When Orders are Shipped
MOST domestic (U.S.) orders are shipped within 1-4 business days of receipt. MOST international orders are shipped within 5 business days of receipt.
We try our best to get orders processed the same day if the order arrives in time. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to receive the order, process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping.
We will do everything we can to ensure that you receive your order as soon as possible. Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will try to contact you as soon as possible. We will tell you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments.
UPS - United Parcel Service
UPS picks up and delivers packages from Monday thru Friday, except for holidays. If you place an order on Friday afternoon, your order will not be processed until the following Monday. If you choose 2nd Day Air service, your order will arrive 2 business days after the order has been fulfilled. We will send you a tracking number as soon as your order has been shipped.
USPS - The U.S. Postal Service
USPS picks up and delivers Monday thru Saturday, except for holidays. Due to post 9/11 security concerns, most USPS (USPS Priority Mail and Parcel Post) packages are taking anywhere from 6 to 12 extra days for delivery in some areas due to the increased security required at airports and Post Offices. If you elect to have your order shipped via USPS, please allow for this extra time.Items shipped via USPS Priority Mail cannot be tracked. If you need to be able to track your package, please choose UPS as your shipping method.
overnight / rushed shipping
Overnight and Second-Day shipping refers to the time after your package leaves our warehouse. UPS picks up and delivers packages Monday thru Friday only. This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse. An example: if you place an order at 3:00 p.m. Pacific Standard time on a Wednesday, we will process and pack your order immediately, but UPS will probably have already picked up for the day, which means that your order will be picked up the following day, in this case Thursday. Your package will take 2 business days to get to you, from Thursday, all day Friday and the following Monday. If Monday is a holiday, you would receive your package on Tuesday, almost a full week from the time you placed your order.
different billing and shipping address
Due to the heavy level of credit card fraud, and a concern for our customers' credit protection, it is our policy to verify all orders with different shipping and billing addresses prior to shipping.
If you submit an order with a different billing and shipping address, please be advised that we must receive this authorization form from you prior to shipping. Please include a copy of the front and back of your Credit Card and photo ID with this signed form - (lighten it up to make it faxable).
You may fax it to us at 562-597-8900 or you may email it to us at firstname.lastname@example.org.
If you have ordered more than one product, there is a good chance that you will receive more than one box. These boxes may not always arrive on the same day...so if you only receive part of your order, don't panic! The rest will be there shortly.
Freight Service has to be discussed between www.igrowhydro.com and the customer, customer must request this service in order for us to switch from UPS to a freight company, if no request is made, then the order is shipped via UPS.
Large products may require freight service. If this is the case with your order, we will find the most economical means of getting it to you. Shipping costs may vary according to size, weight, and distance. These items are not included in our free shipping offer.
Orders of $2000.00 or more are billed a flat-rate of $199 for shipping via freight pallet.
- no items will be shipped out separately – the entire order will wait until it is 100% in stock – at the warehouse complete – at that point, it will be shipped out all at once. If a customer requires faster shipping we can ship it out and charge regular UPS rates.
- once the pallet leaves our Calfornia warehouse, it will take between 5-10 days to arrive
We do not charge handling fees. Other online retailers advertise low costs and then hit you with sneaky fees. We don't!
Please keep in mind that shipping costs are automatically calculated based on weight, distance, and the type of service you specify. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship. In rare cases, this may mean a second, additional shipping charge added to your credit card. We will adjust your shipping costs accordingly when we process your order.
Inquire About Package Deal Shipping Options
We have been known to ship for free when the order is large enough or the items are small enough. We encourage our customers to call and ask for a deal!
Our shipping policies and prices are subject to change without notice.
How do I contact igrowhydro?
We offer a 15 day return on all undamaged products when accompanied by a receipt and in original packaging. Used items may not be returned. Returns require an RA number which can be obtained by e-mailing us directly at email@example.com. Request a return authorization, and be sure to include your order number. Please do not phone-in return requests. View our Full Return Policy
Damaged shipments should be called to our attention and a new replacement will be sent immediately. Carriers will not accept damage claims made after the delivery is completed, so check your packages carefully upon opening to be sure that no damage has occurred.
If a customer refuses receipt of a package that they ordered, or has not been available for multiple delivery attempts and their package is returned to igrowhydro.com; the customer is then responsible for any shipping and handling costs accrued by igrowhydro.com for shipment of the item. View our Full Return Policy
It is the sole discretion of igrowhydro.com to determine if special order items are returnable. Special (customized) order items are not covered by igrowhydo.com's standard returns policy. Returnable items will be subject to a restocking fee of 15%, assuming that the items are in new condition and unopened. View our Full Return Policy
All warranties are given by the product manufacturer, only. igrowhydro.com accepts no responsibility or liability, expressed or otherwise for any manufacturer's warranty. We will be happy to assist you in obtaining replacement/repair for a product under warranty. View our Full Return Policy